RESERVATION CONFIRMATION/VACATION RENTAL AGREEMENT

RENTAL POLICIES

CONFIRMATION: Your reservation will be confirmed once the required reservation deposit has been paid. Once paid, you have agreed to abide by all policies and agreements, including Canaan Realty policies, and all posted terms and conditions by individual Homeowners and Canaan Realty. MINIMUM AGE: You must be at least 25 years of age or older to reserve and gain entry to the Rental Property. The signatory must be staying at the rental property for the entire duration of the rental time. Upon payment of the deposit and signing of any document with Canaan Realty, you are attesting to being at least 25 years of age or older, the responsible rental party, and will inform all members of your party of the rental policies and procedures contained herein. CARD ON FILE: A credit/debit card must be on file with Canaan Realty upon making your reservation. Canaan Realty reserves the right to automatically charge the credit/debit card on file for any additional charges or fees due to violations of our rental policies and procedures, damage incurred during your stay, or any delinquent or unpaid balances to Canaan Realty. NO SMOKING POLICY: All properties are NON-SMOKING homes. Smoking inside of a property will result in an immediate charge of up to $350.00 to your card on file. Smokers should plan to smoke outside and are expected to clean up after themselves. Please do not leave cigarette butts behind on any property. KEYS AND CODES: Keys and codes will not be released without completed processing, payment, and a signed rental reservation agreement. Guests are required to return all keys to the Canaan Realty office or drop box upon departing the rental property. Please note that keys not returned to the office upon your departure will result in a $25.00 fee, which will automatically be charged to your card on file. Guests with homes having codes are asked to phone the Canaan Realty office upon departure. OFFICE HOURS: Canaan Realty hours are from 9:00 AM to 5:00 PM (EST). Wednesdays and weekend hours are based on need and rental volume. You may call the Canaan Realty office at 304-866-4400 during business hours with any questions and/or concerns you may have about your rental property. Upon check-in, you will be provided with a number for emergency maintenance issues related to lack of heat, electricity, water, or water leaks. You may view and book our Rental Properties anytime online at www.canaanrealty.com. RESERVATIONS AND PAYMENTS: All reservations are subject to an administrative fee, cleaning fee, damage insurance fee, and 6% West Virginia sales tax and 6% Tucker County lodging tax. Rental fees posted on our website MAY NOT include taxes and fees. Please confirm your total amount with our reservation staff. HOLIDAYS: Holiday rates may apply to all Federal Holidays, including Memorial Weekend, Fourth of July week, Labor Day Weekend, Christmas week, New Year’s, Martin Luther King Weekend, and President’s Day Weekend. Our pricing may fluctuate based on supply and demand and promotions. The price and promotions at the time of booking will be final; any pricing or promotion adjustments in the future will not be honored on prior reservations. PAYMENTS:

• More than 30 days prior to arrival: An initial payment of fifty percent (50%) of the total amount is due at the time the reservation is made. The remaining balance is due 30 days prior to arrival. This secondary payment will be done automatically with the card on file on the date of your secondary payment unless you notify us by email or phone.
• Less than 30 days prior to arrival: The total amount is due at the time the reservation is made.

Reservations can be paid by Certified/Personal Check, Money Order, or major bank Credit/Debit Card. Checks will NOT be accepted within 14 days of arrival. When paying by check or money order, please include the reservation number and make it payable to Canaan Realty. A $30.00 fee will be assessed for all returned checks. No reservation will be held without the receipt of the total required payment amount. FINAL PAYMENT: Final payment is due 30 days prior to arrival. If final payment is not received by the specified date, the reservation is subject to cancellation and forfeiture of the paid deposit. Final payment will be processed automatically with the card on file unless otherwise notified via email to rentals@canaanrealty.com. CANCELLATIONS: Guests who cancel a reservation more than thirty (30) days prior to arrival will be issued a refund for the amount paid (less the $75.00 admin fee). If you must cancel thirty (30) days or less prior to arrival, it results in forfeiture of all paid rental fees. We encourage you to purchase travel insurance. A traveler will not get a refund if they cancel their booking at any time. CHECK-IN PROCEDURES: Check-In occurs at the Canaan Realty office located at 25 Mirror Lake Drive, directly off Route 32/Appalachian Highway. Check-in is at 4:00 PM, however, this is not guaranteed. We will do our best to have the home ready, but due to extensive cleaning, some homes may require a later check-in time. Please be patient as we prepare your home. No refunds will be given for delayed check-in. We will do our very best to check in all guests early if possible.

Note: During our high season, there are times when House-Keeping teams may be moving quickly in order to get all guests in their homes by 4 PM. Housekeeping teams may leave clean dishes in the dishwasher or a last load of clean towels in the dryer. Every attempt will be made to return and put away these items. Please know they are clean and ready to use, but in an effort to assist guests in entering homes earlier, the Housekeeping team may not be permitted to re-enter your home once check-in has taken place. There will be no refunds for these situations.

LATE ARRIVALS: Guests arriving after 5:00 PM will be considered a Late Arrival. Late Arrivals must be fully paid. There is a late arrival box to the right of our front door. You will find an envelope packet with your name imprinted on it, a map, and a key to your rental property. The late arrivals box is lit and monitored for safety. OCCUPANCY: Our vacation rental properties are privately owned. Occupancy is limited to family-oriented groups only. College sororities, fraternities, non-chaperoned groups are strictly forbidden. Guests making reservations under false pretenses risk eviction and loss of all fees. Homeowners set the occupancy limit for their property. The maximum occupancy limit for each property must be observed. Any party exceeding this number will be evicted immediately with loss of all fees paid. WINTER DRIVING: Canaan Realty does not provide any guarantee for weather, road, or ski conditions; therefore, no refunds will be given for bad roads or poor ski conditions. Roads and driveways are routinely plowed, but always come to the mountains prepared for winter conditions and mountain terrain. A 4-wheel drive or all-wheel drive vehicle with winter tires and even tire chains are recommended for winter travel at times. Always check your weather forecast before driving to/from the mountains. CHECK-OUT PROCEDURES: Check-Out time is 10:00 AM. Please note that the rental fee you pay includes a “basic” standard cleaning. Please follow the list below to avoid additional cleaning charges:

• Dispose of All Trash: Since Canaan Valley is surrounded by a wildlife refuge, there are strict regulations about trash disposal. Your trash must be bagged and taken to the location noted in your packet. Gated Old Timberline, North Point, and Black Bear have their individual disposal. Deerfield Village has trash pickup. All other rental homes should bring their bagged trash to the Canaan Realty office building. Across the parking lot from the office building, you will find a wooden shed that serves as our trash drop-off. Failure to follow the trash disposal instructions will result in an additional fee of $35.00 for up to 5 bags and $5.00 per bag after 5 bags. Leaving trash inside the rental home will result in additional fees, to be charged to the card on file. All renter packets have specific trash disposal instructions enclosed.
• Load and start the dishwasher; the dishwasher may be left running upon departure.
• Start a load of towels/linens. The dryer may be left running upon departure.
• Strip sheets and pillowcases from all used beds. For your own safety, do not leave linens near baseboard heaters.
• Leave all furnishings as you found them.
• In cold weather, please turn the thermostats to 60°F and turn off the heat.
• If the fire is completely extinguished, please close the fireplace flue.
• If you used the grill, please be sure to clean it for the next guest.

If excessive cleaning is required after departure, an additional fee will be charged to the card on file. FINAL WALK-THROUGH: Please do a final walk-through to check that all doors and windows are closed, locked, all lights have been turned off, and that you have not left any personal items behind. RIGHT TO INSPECT/ENTER PREMISES: Canaan Realty or their legal representatives have the right to enter and inspect the property during your occupancy and conduct repairs to its fixtures, appliances, furnishings, and facilities. Canaan Realty is a vacation rental agency and can only assume responsibility related to providing you with lodging in a vacation rental property. FORCE MAJEURE: In no event shall Canaan Realty be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear, natural catastrophes, pandemics or acts of God, and interruptions, loss or malfunctions of utilities, communications or internet services; it being understood that Canaan Realty shall use reasonable efforts which are consistent with accepted practices to resume performance as soon as practicable under the circumstances. AIR CONDITIONING: Air Conditioning is normally not needed in our mountain climate, and most of our rental properties do not have A/C. If it is provided, it will be listed in the description of the property as an amenity. LOST & FOUND: Canaan Realty is not responsible for personal items lost/left at the rental property. Found items will be returned only by request. Costs of shipping will be incurred by the guest. Items not claimed after 30 days will be donated to a local charity. Wi-Fi/INTERNET: All homes have Internet and Wi-Fi. Canaan Realty is not responsible for Wi-Fi Internet outages, disruptions, or lack of service. NO REFUNDS will be provided for situations causing a lack of service. DAMAGE TO RENTAL PROPERTY: Each property is inspected by our staff prior to your arrival and after your departure. In the event you find any damages upon your arrival, please immediately note them or call our office to report them. Intentional damages, lost keys, trash left at the property, additional cleaning to the unit/hot tub, is the responsibility of the Signatory and will be subject to automatic charges to the card on file. Charges will depend upon the circumstance. You will be notified if any problems/reasons are found by our staff, which result in additional charges. Damages caused with intent or irresponsible behavior which is not covered will be pursued in a civil court of law. Fire Pits: To protect the homes in our area and our lush forests, please do NOT build fires on properties without an authorized fire pit. It is prohibited to build fires in lawns, driveways, and especially on decks and inside grills. Homes that allow outdoor fire pits will have this clearly marked in your description. Many of our communities DO NOT ALLOW fires within their communities to protect the homes. Fireworks: Fireworks are prohibited at all our rental homes and communities. ACCIDENTAL DAMAGE WAIVER FEE: A $50.00 Nonrefundable Fee is charged to each guest to cover up to $1500 in ACCIDENTAL DAMAGES. This fee is taken in lieu of larger refundable security deposits and is NON-refundable. This fee offers our guests, as well as the owner of the home, protection against accidental damages, up to $1500. A refundable cash security deposit cannot be accepted in lieu of this fee, as this protection plan is designed to simplify the claim process. The Damage Waiver Fee plan is designed to cover unintentional damages to the rental unit interior that occurs during your stay. The policy will pay a maximum benefit of $1500.00. Any damages that exceed $1500.00 will be charged to the guest directly. If, during the stay in the property, the lessee or those sharing the accommodation with the lessee cause any damage to real or personal property as a result of inadvertent acts or omissions, the Damage Waiver Fee will reimburse Canaan Realty for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. To ensure that you are not charged for any damages, you are responsible for reporting any accidental damages to Canaan Realty. Canaan Realty practices the right to pursue damages in a civil court of law. Coverage under this plan is not provided for loss or damages due to:

• Intentional acts or gross negligence
• Normal wear and tear of the real or personal property assigned to the Accommodation
• Any damage that occurs if you are in violation of the lease agreement
• Loss, theft, or damage to any personal effects owned by you or brought on the covered Trip by you
• Loss, theft, or damage caused by any person other than you or your traveling companions with whom you share the Accommodation/Reservation

PETS: Pet Friendly = DOGS ONLY. Dogs are allowed only in properties designated as Pet Friendly. No cats or other animals are allowed. Guests found with pets in properties that are not designated Pet Friendly or found having pets other than dogs will be evicted immediately with the loss of all rental monies and an added charge for additional cleaning in the amount of $350.00. An additional non-refundable pet fee in the amount of $70.00 per dog for the entire stay will be charged. Guests with dogs are asked to please respect the comfort and safety of neighbors and other guests. For this reason, we ask that you follow these guidelines during your time with us.

• Clean up after your dog in the yard of your rental property.
• Do not allow your dog to bark excessively or to roam onto neighboring properties.
• Pet hair can be difficult to remove; extra cleaning fees will be charged for furniture, blankets, comforters, that have pet hair left behind.
• Do not allow dogs on furniture or beds.
• Don’t leave your dog unattended for long periods of time. A crate is ideal for those situations in which you must leave.
• You are responsible for any damages your pet causes.
• Do not allow dogs in swimming pools or hot tubs or bathe your dog in the rental unit.

RENTAL PROPERTIES REMOVED FROM RENTAL MARKET: From time to time, rental properties are sold or become no longer available on our rental market. We will make every effort to relocate you to a comparable property. This is beyond the control of Canaan Realty and as such, Canaan Realty does not assume any liability associated with your relocation to another rental property. We will make every effort to contact you as soon as possible to notify you about any changes. WOOD BURNING FIREPLACES: Wood-burning fireplaces require careful attention. Please DO NOT build large fires, make sure glass doors are open to avoid breaking, and be sure screens are closed to prevent flying embers. Open the damper or flue BEFORE using the fireplace. Close the flue when not in use or before departing. The fire MUST be completely out before you depart. Failure to do so can result in extra charges. GAS FIREPLACES: Read and carefully follow the instructions provided for each gas fireplace. Fireplaces may be hard to light if instructions are not followed properly. DO NOT burn wood or anything else in gas fireplaces! DO NOT rearrange or remove the gas logs under any circumstances. CANAAN VALLEY FLIES ANOMALY: Please be aware that cluster flies, aka Polonia rudis, occur in Canaan Valley. The flies make their way inside homes, looking for a warm, dark spot, for suspended animation at different times of the year. We are sorry for any inconvenience this creates. No refunds will be given for this occasional occurrence. EQUIPMENT: All rental properties are equipped for basic needs.

• Rental properties are fully equipped with glassware, dishes, coffee maker, toasters, pots/pans, utensils, dishwashers, microwaves, and laundry facilities.
• There is a start-up supply of toilet tissue, hand soap, dish liquid, paper towels, laundry soap, and trash bags; these items are not intended to last your entire stay. Please be prepared to bring these items.
• Linens include sheets and pillowcases for all beds, towels, washcloths, and dishcloth/towels are available in the unit at no additional charge.
• Firewood is NOT provided in our rental properties. You can purchase firewood at our office or at a local area store.
• Hot tub use is at the guests’ own risk. Hot Tub standard cleaning is included. Excessive cleaning will result in extra charges. Pets, Food, Drink, or water-altering substances in Hot Tubs are prohibited.

HOT TUBS IN HOMES: If your home is equipped with a hot tub amenity and it is not functioning or requires treatment at any time during your stay, call the office for assistance. Please refrain from pushing buttons on your hot tub control pad as this may lock up the system. We will do everything in our power to keep your hot tub running properly during your stay. Please know that during holiday time frames and high occupancy, response time may be delayed. Hot tubs are NOT considered emergency call-out situations. Hot tubs are available for use year-round. Pets, Glass, Food, and Drink are not permitted in hot tubs. Hot tubs are cleaned & serviced prior to guest arrival and may require time to reach optimum heat. Please note that dirt, leaves, and pine needles are part of the Mountain environment and will make their way into the hot tub as your stay progresses. This does not affect the hot tub’s function or chemical levels. Many filters use sand as the filter medium, so sand may be in your tub. When not in use, always keep the hot tub covered to help minimize cooling and keep out debris. Never sit or stand on hot tub covers or allow children to jump on them while on or off the hot tub; they will not support the weight, and it is extremely unsafe! Damage incurred as a result of misuse/breakage/additional cleaning due to misuse will be billed to the card on file. No refunds will be given for hot tub malfunctions/breakdowns. MAINTENANCE REQUESTS: Every effort will be made to keep each property and its equipment in good working condition. Should a difficulty arise during your stay, we will make every effort to have the item repaired as quickly as possible. We ask for your patience and understanding in these circumstances; however, no refunds will be issued for lack of equipment, mechanical equipment, or property failures.

• Please check out the Canaan Realty Guest Information Guidebook for most maintenance information.
• In the event you incur a maintenance issue outside normal business hours (9:00 AM – 5:00 PM), please call the office at (304) 866-4400 and follow the telephone prompts.
• Non-emergency calls will be addressed the following day.
• Emergency maintenance calls include: No heat, no electricity, no water, or water leaks.
• If you are having a medical emergency, please call 9-1-1.

FURNISHINGS & AMENITIES: Each property is individually owned and reflects the taste and style of each owner. We make every effort to ensure that our descriptions, rates, and amenities are accurate. However, we cannot be held responsible for changes made by owners to furnishings, rates, and equipment or for printing/typing errors.

• Hot tubs, TVs, VCRs, DVDs, Grills, etc. are furnished as a courtesy by the owner and are not guaranteed. Our rental properties are well maintained and clean, but may experience breakdowns. We want you to have a wonderful vacation and enjoy yourself, which is why we make every effort to remedy unpleasant situations and correct any problem you might experience in a timely manner. Our abilities may be limited due to our remote location.
• Those families renting more than one home, please return items to the correct property.
• Please do not move the furniture. If the furniture has been moved upon your departure, you will be charged a fee to have it moved back.
• Please notify us if you experience inoperative equipment or other issues.
• Please understand that emergencies take precedence. You can expect our professional staff to help remedy the situation; however, refunds will not be issued due to malfunctioning equipment or other guest-caused issues.
• Due to the remoteness of our location and inability to obtain replacement parts quickly, immediate servicing of malfunctioning equipment is not always possible.

LAKE PRIVILEGES AND USE OF COMMUNITY PROPERTY: All tenants of Canaan Realty have complimentary use of Mirror Lake, a five-acre swimming and fishing lake with a sandy beach area, dock, SUP boards, kayaks, canoes, paddleboat, life jackets, and oars. The Lake is Swim at Your Own Risk!

• NO PETS ARE ALLOWED at Mirror Lake Public areas.
• Use of Mirror Lake is only offered from 9 AM to 5 PM.
• Life Jackets are required on the lake. Anyone under 18 must be accompanied/supervised by an adult.
• Guests staying in Old Timberline (Behind Guard House) also have use of the community ponds and lakes. Life jackets are required on ALL lakes. Mirror Lake Canoe paddles & life jackets are available on a limited basis and only available at Mirror Lake; therefore, we suggest you bring your own.

For fishing, you will need to bring your own poles, bait, etc. You are not required to have a WV Fishing License to fish in Mirror Lake, Spruce Island Lake, Wood Pond, and Trout Pond.

The private communities in which the rental properties are located may offer amenities and facilities for use by residents, and these amenities and facilities are owned, maintained, and controlled solely by the community association. Use of community property by our guests and any member or guest of our guests’ party must conform to the rules of such associations. CUSTOMER SERVICE POLICY: We try our best to make your stay as enjoyable as possible. You can expect to be treated with respect and courtesy. We ask for the same treatment in return. Canaan Realty reserves the right to refuse entry to any rental property or to evict from any rental property anyone who, in any way verbally or otherwise, abuses or harasses a Canaan Realty staff member.

• Guest Communications: By providing your phone number, you agree to receive SMS (text) communication from Canaan Realty. Message and data rates may apply. Message frequency varies. You may opt in or out of messages at any time.

Information contained herein is believed to be reliable but is not guaranteed. Rental offerings are made subject to errors, omissions, price changes, prior sale/rental, or withdrawal without notice. Our rental policies, whether online or in print, are provided as an informational tool. Canaan Realty is not responsible for lost or stolen property or liable for accidents, illnesses, or the treatment thereof directly or indirectly related to your occupancy of any of the rental properties managed by Canaan Realty. Canaan Realty reserves the right to refund the deposit and all rental monies, to refuse rental or to discontinue occupancy if, in our staff member’s opinion, the guest’s behavior or actions are detrimental to the rental property or the guest or any member of the guest’s party violates any rules and regulations set forth by Canaan Realty or any Homeowner’s Association.

ACCEPTANCE UPON BOOKING: Booking your reservation verifies acceptance of all terms, conditions, policies, and procedures detailed herein, including the payment and rental terms found on the preceding pages. Acceptance of full financial responsibility for late departure, any loss of inventory, excessive property/hot tub cleaning, damage or repairs due to abuse or neglect for the property occurring within the duration of your stay. INDEMNIFICATION AND HOLD HARMLESS: Except as provided herein, GUEST agrees to fully indemnify and hold CANAAN REALTY and the HOMEOWNER harmless from and against any and all claims, demands, costs, expenses, liabilities, causes of action, and damages of every kind and character (including reasonable attorney fees) which may be asserted by any third party in any way related or incident to, arising out of, or in connection with (1) the GUEST’S or any guest, family member, or friend of the GUEST’S negligent, intentional, or wrongful performance or failure to perform under this Vacation Rental Agreement, (2) the GUEST’S or any guest, family member, or friend of the GUEST’S use of the rental property, or (3) any negligent, intentional, or wrongful act or omission committed by the GUEST or any guest, family member, or friend of the GUEST’S as part of or during the vacation rental period. In addition, the GUEST agrees to fully indemnify and hold CANAAN REALTY and the HOMEOWNER harmless from and against any and all costs and expenses of every kind and character (including reasonable attorney fees, costs of court, and expert fees) that are incurred by CANAAN REALTY, or the HOMEOWNER arising out of or related to a third-party claim of the type specified in the preceding sentence.

Notwithstanding the preceding, such indemnification shall not apply in the event of the sole or gross negligence of CANAAN REALTY. The GUEST acknowledges and agrees that this indemnification shall apply to, but is not limited to, the use of any fireplace, grill, fire pit, swimming pool, hot tub, jet tub, hiking trail, boat, canoe, raft, tubes, or other recreational equipment of any kind or nature that is available at the rental property, use of any clubhouse, picnic area, tot lot/playground, park, open space, hiking trail, bike path, swimming pool, pond, lake, river/lake access, beach, dock, tennis court, basketball court, or any other amenity, facility, equipment, or other community property of any kind or nature, personal injury, and negligence. It is understood and agreed that it is not the intent of the parties to expand or increase the liability of CANAAN REALTY and/or HOMEOWNER under this Article. This provision is intended to prevent the GUEST, CANAAN REALTY, and the HOMEOWNER from attempting or appearing to assume liability it does not have the statutory or legal power to assume.

STATEMENT OF NONDISCRIMINATION: Canaan Realty conducts all its activities in connection with the sale or rental of real estate without respect to the race, color, religion, sex, national origin, handicap, or familial status of the buyers, sellers, guests, or any other party to any real estate transaction. Further, Realtors have an ethical duty to conduct such activities without respect to the sexual orientation of any party or prospective party to this agreement.